Requests

Submit bugs, feature asks, and other needs to a team.

OverviewCopy Anchor Link

A request is intake — not an issue. It goes to a target team, needs a title, and stays a request until someone links delivery work.

Requests can be a Bug, Feature, or Other. You can optionally link a Customer and Key Results.

If Requests is missing from the sidebar, the workspace does not have requests enabled.

ConfigureCopy Anchor Link

Workspace settings for intake live at Settings → Features → Customer requests. Request templates live under that page, then Templates.

CustomersCopy Anchor Link

Set Customer when the ask is from an account in Customers, or choose No customer to keep it internal.

Create a requestCopy Anchor Link

• Click New Request on Requests (/requests)
• Use the keyboard shortcut N then R

To start from a template, open the template picker in the composer. See Request templates.

Fill in the title, type, and target team. Description and Key Results are optional.

Request statusCopy Anchor Link

Every new request starts in Triage. Triage and Pending track whose turn it is; Accepted, Rejected, Done, and Duplicate record an outcome.

• Triage — the target team owes a response
• Pending — the requester owes a response. Pulse moves here when someone on the target team comments
• Accepted — a team manager approved; optional expected completion date
• Rejected — a team manager declined
• Done — accepted work finished
• Duplicate — tracked on another request instead

Accept and Decline are available only in Triage or Pending. Done follows Accepted only. Duplicate is reversible — removing the duplicate link restores the previous status.

Review incoming work from the team's Triage queue (G then T). See Triage.

Add requests to issues or projectsCopy Anchor Link

From an issue, press Ctrl R or choose Add customer request to issue… to link a request to that issue. Linking does not turn the request into an issue.

After accepting a request, link it to team issues or projects. Pulse does not replace the request with an issue. See Convert requests to work.

FAQCopy Anchor Link