Requests

Overview

Requests allow you to submit bug reports, feature requests, or other needs to teams. You can link requests to Key Results to indicate that a team needs to work on specific outcomes. Teams can accept or reject requests, and after acceptance, convert them to issues or projects in their team.

Create a request

Click the "New Request" button on the Requests page. Fill in the request title (required), description, type, and select the target team. Optionally, link the request to one or more Key Results to indicate which outcomes this request supports.

Request Types

Requests can be categorized as:

• Bug: Report a problem or issue that needs to be fixed
• Feature: Request a new feature or enhancement
• Other: Any other type of request

Key Results

You can link requests to Key Results to indicate that completing this request will help achieve specific outcomes. This helps teams understand the strategic importance of the request and prioritize accordingly.

Request Status

Requests go through the following statuses:

• Triage: Initial status when created, awaiting team review
• Pending: Request is being reviewed by the team
• Accepted: Request has been accepted by the team manager
• Rejected: Request has been rejected by the team manager

Team Workflow

Team managers can:

• Accept requests: Approve the request for their team to work on
• Reject requests: Decline the request with an optional reason

After accepting a request, teams can convert it to an Issue or Project within their team and link it to track progress.