Bug report
Amirreza
Mohammad
Vigen
SLAs
Apply automatic deadlines to time-sensitive requests
Pulse Requests
Turn workplace requests into actionable work
Capture requests with a type, priority, team, and customer context. Review each request and connect it to related projects and issues.
Intake
One clear entry point for team work
Capture requests with their context. Use the form inside Pulse or a connected MCP client to send a request to the responsible team.
In PulsePulse MCPTeams
Connect requests to tracked work
Create an issue from a request or link existing issues and projects.
Keep duplicate requests together
Link matching requests to a canonical request while preserving their history.
Submit structured requests
Set a title, description, type, priority, and responsible team in the request form.
Follow changes in your inbox
Follow notifications and request status inside Pulse.
Team access
Manage request visibility through membership and team read-access grants.
Request types
Distinguish bugs, feature requests, and other needs.
Customer context
Attach a customer, contact, and external reference.
Clear responsibility
Keep the requesting and responsible teams visible.
Give every request a clear record, responsible team, and path to delivery.
Pulse Triage
A better way to manage requests
Manage incoming requests from a shared triage inbox. Review, prioritize, and follow each request while its original context stays attached.
AI duplicate detection
Keep discussions beside the request
Keep comments and documents on the request so teams can review the decision history.
Control access to sensitive requests
Team membership and cross-team read-access grants determine who can see a request. Internal comments stay with the responsible team.
Workflows
Create powerful request workflows
Requests stay connected to customers, projects, issues, and the Pulse review workflow.
Triage Intelligence
Manage team, priority, and duplicate suggestions with triage settings
How teams use Pulse Requests
Handle workplace requests across engineering, design, IT, operations, customer success, and people teams.
Streamline bug reporting
Help people outside engineering file useful bug reports without navigating complex issue fields.
Build an IT help desk
Record IT support requests with details, priority, and a responsible team.
Escalate customer conversations
Record customer feedback in a request and attach a reference to the original conversation.
Standardize operations requests
Use templates, instructions, and required fields to make intake consistent.
Improve customer success
Attach the customer and contact to a request and follow the result.
Manage sensitive people requests
Manage request access and internal comments according to team membership.
Built for product, engineering, and operations teams using the tools they already trust
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