SLAs
Pulse Asks
Turn workplace requests into actionable work
Pulse Asks is a better way to handle intake. Capture requests from Slack, email, and forms, then route them to the right team in Pulse.
See how it worksIntake
Works where your team already is
Pulse Asks meets your team at the source. Submit requests from the channels people already use and automatically send each one to the right team in Pulse.
SlackEmailForms
Create new requests from Slack
Let anyone in your workspace file a request quickly, even when they do not have a Pulse account.
@Pulse Asks
Turn any email thread into an ask
Create trackable requests by forwarding or cc'ing a dedicated team address.
Build custom request forms
Collect complete, structured requests with internal forms tailored to each workflow.
Get notified about comments and updates
Send real-time progress back to the same channel where the request began.
Private asks
Protect sensitive requests with scoped visibility.
Emoji triggers
Turn any Slack message into an ask with one reaction.
Automatic intake
Convert every message in a channel into a request.
Shared channels
Let partners and customers submit requests from Slack.
“Bring every request into one accountable workflow without asking people to learn another tool.”
PULSE
Pulse Triage
A better way to manage requests
Manage incoming requests from a shared triage inbox. Review, prioritize, assign, and update every item without switching back to Slack or email.
AI duplicate detection
Discuss requests with synchronized threads
Comments stay in sync between Pulse and the original channel, so requesters never lose the conversation.
Control access to sensitive requests
Use private teams and scoped access controls to keep confidential asks visible only to the right people.
Workflows
Create powerful request workflows
Asks connects directly to the rest of Pulse, giving every team a clearer path from a new request to prioritized, delivered work.
Triage automations
Route and assign requests with predefined rules
How teams use Pulse Asks
Handle workplace requests across engineering, design, IT, operations, customer success, and people teams.
Streamline bug reporting
Help people outside engineering file useful bug reports without navigating complex issue fields.
Build an IT help desk
Turn messages in your support channel into trackable IT tickets with a reaction.
Escalate customer conversations
Forward customer emails into Pulse when engineering or product support is needed.
Standardize operations requests
Use templates, instructions, and required fields to make intake consistent.
Improve customer success
Give important customers a direct, traceable way to report problems and requests.
Manage sensitive people requests
Keep confidential asks private while preserving a clear record and owner.
Built for product, engineering, and operations teams using the tools they already trust
GitLab
Cursor
Claude
OpenAI
Slack
MCP