Customer Requests
Capture feedback, understand user needs, and prioritize product work that matters.
Bring the voice of the customer into product development
Make customer feedback accessible
Turn the conversations already happening in Mattermost into requests and tracked work without losing the original thread.
Every request stays connected to its source, requester, team, project, and issues, so product context travels with the work.
Customer Requests closes the gap between product and go-to-market teams. Feedback becomes a shared, traceable signal instead of disappearing in conversations.
Pulse
Connect product instincts with customer insights
Align product work with user needs. Refine your intuition with detailed feedback and live request context to make better decisions.
Prioritize your roadmap based on real demand
Segment and filter product work by request volume and customer importance to identify the most impactful opportunities.
See demand at a glance
Understand which customers asked, how often a need appears, and where the strongest demand is concentrated.
Understand customer needs in full contextual detail
Requests attach directly to projects and issues, giving teams visibility into who asked and why it matters.
Stay in the loop with every request
Follow changes in one inbox and see when requests are accepted, linked, completed, or need attention.
Auto-prioritize high-impact feedback
Use triage intelligence to summarize incoming requests, surface duplicates, and route each request to the right team.
Bring customer focus to all your teams
Align product, engineering, and customer-facing teams around the same evidence and a shared path from feedback to delivery.
Customer Requests works seamlessly with the rest of Pulse